Help Desk Technician Job Description & Resources

Many businesses are continuing to expand their operations and need to invest in technology in order to support this growth. The IT help desk job market is expected to continue to be on the rise in the coming years. Desktop support specialists tend to make the most money in the finance industry by averaging a salary of $53,933.

It will also enable you to hone your help desk abilities in order to better support end consumers. Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance. Some service desk engineers must be familiar with hardware issues as well as software problems. Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software. Core IT help desk software features include IT ticket management and risk detection.

IT Service Desk Engineer (Onsite)

They’re also known for soft skills such as Customer-service skills, Listening skills, and Speaking skills. Maintain NAS, SAN storage systems, Windows & Linux servers, network and cloud administration. Administered in-house and telecommuters phone system, network, Internet, e-mail and web site connectivity. Install and configure the OS according to customers’ specifications. Followed up on hardware sales to determine defective, broken, or missing parts or software.

  • Experience and knowledge of working in a Windows Server environment – Active Directory, DHCP, DNS and Group Policy.
  • A service desk engineer is a front-line computer technician who interacts directly with customers.
  • Many businesses are continuing to expand their operations and need to invest in technology in order to support this growth.
  • Qualifications for a job description may include education, certification, and experience.
  • It uses ticketing services that assign customers to the right person to help.

When compared to other jobs, help desk engineer careers are projected to have a growth rate described as “faster than average” at 10% from 2018 through 2028. What’s more, is that the projected number of opportunities that are predicted to become available for a help desk engineer by 2028 is 83,100. Assist users with MFG/Pro password resets, and clearing print jobs, configure VPN client software. Here are examples of responsibilities from real help desk engineer resumes representing typical tasks they are likely to perform in their roles. You’ll receive a real-time score as you edit, helping you to optimize your skills, experience, and achievements for the role you want. Provide IT support to all users across the studio, in the office and remotely.

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The technician must have strong communication skills because he interacts with customers on a daily basis. These skills are vital for troubleshooting the technical issues a customer is having. A desktop support technician is responsible for assisting end-users with their network issues, grant authorization requests, and create user accounts.

what is help desk engineer

This IT Help Desk Technician job description template is optimized for posting on online job boards or careers pages and easy to customize for your company. Information engineers are known to earn higher educational levels when compared to help desk engineers. Additionally, they’re 7.8% more likely to graduate with a Master’s Degree, and 0.3% more likely to earn a Doctoral Degree. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your Help Desk Engineer resume.

Entry Level Overnight Desktop Support Engineer

This IT help desk technician job description template includes the list of most important IT help desk technician’s duties and responsibilities. Use it to save time, attract qualified candidates and hire best employees. They provide you with the necessary support you need with all your assets and processes. They also offer excellent customer service and advice to all users in different types of companies.

what is help desk engineer

Most of the resumes exhibit a bachelor’s degree in Computer Science or information systems. A service desk engineer typically works multiple shifts during a month. Most companies provide round-the-clock customer support and technical engineers typically manage this help desk engineer support. An engineer may also be required to work weekends and holidays, depending on the organization. IT help desk jobs typically involved troubleshooting general IT problems. They allow businesses to track and identify issues and resolve underlying problems.